Privacy Policy

Information We Collect

Information You Provide

When you contact us through our website forms, we collect:

• Your name and email address
• Company name and role/title (if provided)
• Project details and messages you send us

Automatically Collected Information

We automatically collect certain information when you visit our website or interact with our online presence:

• IP address and general location
• Browser type, version, and device information
• Pages viewed, time spent on our site, and navigation patterns
• Referring website and search terms used to find us
• Cookies and similar tracking technologies
• Social media interactions and engagement data

Marketing and Social Media Data

When you interact with our marketing activities or social media presence, we may collect:

• Social media profile information you choose to share
• Lead generation form responses from LinkedIn, Facebook, or other platforms
• Email engagement data (opens, clicks, responses)
• Advertising interaction data and conversion tracking
• CRM and lead scoring information

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide requested services
• Send you relevant information about our services and industry insights
• Conduct marketing activities including email campaigns and social media advertising
• Analyze website performance and optimize user experience
• Generate leads and qualify potential business opportunities
• Create personalized content and recommendations
• Comply with legal obligations and protect our rights

Marketing Communications

We may send you marketing communications if:

• You have contacted us or expressed interest in our services
• You have subscribed to our content or resources
• You have engaged with our social media content
• We have a legitimate business interest (with opt-out options always provided)

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties, except:

• With your explicit consent
• To comply with legal requirements
• To protect our rights and safety

Service Providers

We use the following trusted third-party services:

• Website & Hosting
  • Formspree - Contact form processing
  • Google Analytics - Website analytics and user behavior insights
  • Firebase/Google Cloud - Website hosting and infrastructure
• Marketing & Social Media
  • LinkedIn - Professional networking, advertising, and lead generation
  • Facebook/Meta - Social media advertising, analytics, and retargeting
  • Instagram - Business insights and advertising
  • Email marketing platforms - Newsletter and campaign management
• Business Operations
  • CRM systems - Customer relationship management and lead tracking
  • Marketing automation tools - Workflow automation and lead nurturing
  • Analytics and tracking services - Performance measurement and optimization

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

Canadian Privacy Compliance

As a Canadian company, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws. We are committed to protecting your personal information in accordance with Canadian privacy standards.

Your Rights and Choices

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time
• Limit or object to certain processing activities
• Receive a copy of your data in a portable format

Managing Your Preferences

You can manage your communication preferences by:

• Clicking "unsubscribe" in any marketing email
• Adjusting your social media advertising preferences on each platform
• Contacting us directly at info@buildgravity.ca
• Using browser settings to block or delete cookies

Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

International Data Transfers

Our services are hosted on Google Cloud infrastructure, with servers primarily located in Canada and the United States. Some of our service providers (like Google Analytics) may process data outside of Canada. Due to internet routing, data may pass through other regions. By using our website, you consent to the transfer of your information as necessary to provide our services.

Geo-Location Information

BuildGravity does not collect real-time location data from your device. If this practice changes in the future, we will request your explicit permission before collecting such information.

Billing Information

When purchasing services from BuildGravity, we may collect billing name, address, and payment details (Billing Information). Payment processing is handled by trusted third-party payment processors such as Stripe. BuildGravity does not store complete credit card numbers on our servers. For details on how payment processors handle your information, please refer to their respective privacy policies.

Marketing and Publicity

By engaging BuildGravity's services, you agree that we may identify you as a customer and use your company name or logo in our marketing materials, case studies, and client lists, unless you notify us in writing that you prefer to remain confidential. To opt out, contact us at info@buildgravity.ca.

Partner Referrals

If you sign up for BuildGravity services through a partner or referral link, we may share your name, email, and company information with that referring partner. To avoid this, sign up directly through our website at buildgravity.ca.

GDPR Rights (European Users)

If you are located in the European Union, United Kingdom, Liechtenstein, Norway, Iceland, or Switzerland, you may have additional rights under the General Data Protection Regulation (GDPR). These rights include:

• The right to access your personal data
• The right to rectification of inaccurate data
• The right to erasure ("right to be forgotten")
• The right to restrict processing
• The right to data portability
• The right to object to processing
• Rights related to automated decision-making and profiling

To exercise these rights, submit your request in writing to our Privacy Officer at privacy@buildgravity.ca.

CCPA Rights (California Residents)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect, use, and disclose
• The right to request deletion of your personal information
• The right to opt out of the sale of personal information (note: BuildGravity does not sell personal information)
• The right to non-discrimination for exercising your privacy rights

To submit a CCPA request, contact us at privacy@buildgravity.ca or by mail to our Privacy Officer at the address below.

SMS and Text Message Communications

If you opt in to receive SMS or text messages from BuildGravity, such as appointment reminders, service updates, or account notifications:

• You can cancel SMS communications at any time by replying STOP to any message
• Reply HELP for assistance or contact us at info@buildgravity.ca
• Message and data rates may apply; message frequency varies
• Carriers are not liable for delayed or undelivered messages

For questions about your text or data plan, contact your wireless provider.

Changes in Ownership

If BuildGravity merges with another company, is acquired, or transfers assets, user information may be transferred to the successor entity. In such an event, we will notify affected users for at least thirty (30) days before any material changes to how personal information is used. If your data will be used differently than described in this Policy, you will be offered a choice regarding continued use.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at: